Welcome back.
Enter the access code from your approval email to open your onboarding portal.
Access your portal
Your access code was issued with your approval and is unique to your enrollment. It is case-sensitive.
Don't have a code yet? Your code arrives with your approval email. Questions — support@whitcombpayments.com.
Send portal credentials.
Enter the recipient's details — this builds their personalized portal link and opens a ready-to-send credentials email in your mail client. Works for merchants and ISO partners.
New approval
The email includes their portal link (code pre-filled), what to have ready, and support contact. Review it in your mail client, then hit send.
Samuel Ballin — CEO.
The whole desk in one place — the live application, every portal link, the team, and the credential sender below.
DocuSign PowerForm
The live merchant application — signs in one pass, voided check / DD form attached inside DocuSign.
Hand these out
Every rep gets a desk automatically — /portal?rep=TheirName (Nick's is /portal?rep=Nick). Access codes are issued only from this desk — use “Copy Jack's send link” below to hand him a pre-filled, locked sender for a merchant.
Directory
sam@whitcombpayments.com
jack@whitcombpayments.com
nick@whitcombpayments.com
Desk line (337) 242-3039 · support@whitcombpayments.com · apply@whitcombpayments.com
Sales desk.
First call to live, three moves — send the application, get the approval, onboard the merchant.
Escalate
Pricing, high-risk files, stuck underwriting — Sam: sam@whitcombpayments.com · (337) 242-3039. Everything else: support@whitcombpayments.com.
Welcome to the partner desk.
Your ISO program at a glance — economics, merchant submission, and who to call. Your merchants stay yours.
50 / 50 above cost
You set the merchant’s rate and you run onboarding end to end. Cost and your split are confirmed in writing on every deal — no handshake math.
Send us a merchant
Use the pre-filled submission email — it carries your partner code so the file lands on the right desk. Include the merchant’s basics and the rate you’re setting; attach the application and a voided check or DD form if you already have them.
From file to live
- We place the file with the processing partner suited to its vertical and risk class
- Cost and your 50/50 split are confirmed to you in writing before anything is signed
- On approval, the merchant’s portal link and access code are issued — onboarding stays with you
- Questions on a live file — one desk: support@whitcombpayments.com
Your account is approved.
Here's your processing platform, your sign-in details, and a guided setup. The whole configuration takes about 10–15 minutes.
PsiFi
Your business account, payment portal, and embedded card checkout run on PsiFi. You'll create your account with the access code below, then configure one setting so your program settles correctly.